AI-powered analytics that turn data into decisions
See service failures, carrier performance, and quality trends across your freight network at a glance. AI surfaces patterns and risk so you act faster—every metric tied to shipment-level evidence.
Carrier Scorecards & Qualification
AI-powered performance metrics that drive carrier selection and qualification decisions
- Damage rate, service failure rate, claims severity, exception frequency
- Performance trend indicators (improving or declining)
- CAPA recurrence and carrier responsiveness
- Comparative ranking across your carrier network
- Event timeline with shipment-level evidence
Lane & Network Analysis
Identify your highest-risk routes and recurring service failure patterns
- Incident and exception rate by origin-destination pair
- Volume, cost impact, and failure trends
- Seasonal pattern detection across lanes
- Carrier performance segmented by lane
- Customer SLA compliance by lane
Cost of Poor Quality (COPQ)
Quantify the true operational cost of service failures
- Direct costs: claims paid, accessorial disputes, expedited freight
- Indirect costs: customer concessions, at-risk accounts, team time
- Breakdown by carrier, lane, customer, and incident type
- Trend vs prior period or internal targets
- Evidence for corrective investment decisions
Total COPQ (QTD)
$18,200
↑ 8%
Direct Costs
$13,120
Claims + rework
Indirect Costs
$5,080
Est. churn risk
Incident → CAPA → Evidence
Every number on every dashboard is traceable—drill from summary to shipment in one smooth flow
- Start with the operations or executive dashboard
- Drill into carrier scorecard or incident list
- Trace to specific shipment and NCR record
- View exception details, claims, and timeline
- See linked CAPAs and corrective action status
Total Incidents: 47 · COPQ: $18.2k · Arrow Transport flagged
Arrow Transport · Risk Score 73 · 14 YTD incidents · Probation
INC-1047 · Freight damage BOL 48291 · High severity · In Review
CAPA-0312 · 5 Whys complete · 2 photo attachments · Due Jan 20
From high-level KPI to load-level evidence
Ready to bring operational accountability to your freight team?
Stop chasing incidents, carrier failures, and corrective actions across spreadsheets and disconnected systems. LogisticsQMS gives 3PLs and freight brokerages one shipment-centric system built for how freight operations actually work.